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Anonymous User
Not applicable

Been charged for free month cinema trial

Hi, 

I am an existing customer with the entertainment package, and decided to take up the free months trial for the cinema package on the 19th August 17. I then decided that I no longer wanted the cinema package and cancelled on the 19th September 17. I checked my account details and have been charged both for the trial month and the month I cancelled. I welcome a response as I am a valued customer who does not appreciate being overcharged. 

 

Kind Regards 

Derick 

4 REPLIES 4
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

The good news is, if you officially cancelled your NOW TV subscriptions (by accessing the 'My Passes' area of your 'My Account') and followed the cancellation procedure in full, NOW TV would have sent you a confirmation email of your cancellation request(s).

 

Provided you still have the cancellation email, claiming back any money NOW TV have taken in error should be a straight forward procedure by contacting a NOW TV representative.

 

If you don't have a confirmation email, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users might require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

4268
Legend 5
Legend 5

@Anonymous User trials are 14 days not a month, which is probably why you have been charged. Follow above instructions on how to cancel. Unfortunately if you have watched content after the 14 days were up, you have utilised the service being paid for.
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Anonymous User
Not applicable

i purchased a nowtv box which came with 1 month free cinema pass which i did not activate and i have checked my bank account and have been charged i want a refund

SeeMoreDigital
Legend 5
Legend 5

@Anonymous User wrote:

i purchased a nowtv box which came with 1 month free cinema pass which i did not activate and i have checked my bank account and have been charged i want a refund


Hi @Anonymous User,

 

Please confirm... Are you 100% sure that you actually applied the voucher pass code that should have been supplied within your NOW TV box? It comes in the form of a card with a silver 'scratch-off' strip on its rear side...

 

 

Cheers