27-01-2016 12:24
My Sky Movies pass expires on 16th Feb, I have another 2 months voucher how do I add it to continue on the 16th there is nothing on my passes to add the voucher code I emailed now tv who sent me to the link on hiow to apply voucher but as mentioned the APPY VOUCHER link is missing from my passes so I cannot apply voucher
27-01-2016 12:30
Hi,
I have the same issue. I currently have 2 months remaining and the apply voucher code part within the movie section is missing.
On my entertainment section i have 25 days remaining and the apply voucher code is present.
27-01-2016 21:19
27-01-2016 12:33
ive just found this: might be some use.....
Welcome to the forum.
There's a slight bug causing the apply voucher option not to appear for some users at the moment when they have a multi-month offer like you do active.
The simplest solution is to do what you have done and cancel the pass.
Then when the pass expires in 2 days time and you can no longer watch entertainment, go back to your My Passes page
http://account.nowtv.com/passes
and the Apply a Voucher will be there for you to use.
27-01-2016 21:23
27-01-2016 22:02
@Anonymous User it's within a calendar month, however a bug at the moment can result in it not appearing. As you mentioned live chat can add the voucher, or you can cancel the current pass to stop it renewing and then add the voucher once the link reappears.
28-01-2016 14:22
Hi @Anonymous User,
Thanks for posting.
Did you manage to apply the voucher in the end? Let us know if you still need help.
Thanks
Simon
NOW TV Team