First Poster
Posts: 1
Registered: ‎21-04-2017

4 Month Cinema Pass Error

Bought a new TV box just before christmas with a 4 months free sky cinema voucher included. Have just tried to set it up and it says that it does not recognise the voucher code. Do these vouchers expire, cant see anything on the box or voucher?

Champion 5
Posts: 8,396
Registered: ‎31-12-2013

Re: 4 Month Cinema Pass Error

Hi and welcome to the forum @walkingdude,


Perhaps the following 'Help Centre' article may be of use to you: Now TV voucher code not working


However, if the afore mentioned 'Help Centre' article does not satisfy all your requirements I suggest you contact a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -


  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.



• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •