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Occasional Poster
Posts: 4
Registered: ‎30-04-2014
Accepted Solution

3 month cinema pass problem

Just purchased new card from Amazon but am receiving the "oops, not recognised" message when entering the code.  However, just as I sign in there appears (poosibly for a split second) a message saying something about codes.  Unfortunately it disppears that quick I cannot read it fully.  Is there a problem with my code or the website?


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Champion 2
Posts: 5,497
Registered: ‎28-06-2014

Re: 3 month cinema pass problem

@6904peter try on a different browser or device. If still doesn't work get chat to check code .


Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor not staff so cannot help you with account matters I can just attempt to point you in the right direction.

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Devices I am currently using for Now: Android app on Moto G5 Plus, Chromecast, LG TV, Smart box.

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Champion 2
Posts: 5,497
Registered: ‎28-06-2014

Re: 3 month cinema pass problem

@6904peter try on a different browser or device. If still doesn't work get chat to check code .


Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor not staff so cannot help you with account matters I can just attempt to point you in the right direction.

Chat are open 8am to Midnight:

Contact Now...


Devices I am currently using for Now: Android app on Moto G5 Plus, Chromecast, LG TV, Smart box.
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Occasional Poster
Posts: 4
Registered: ‎30-04-2014

Re: 3 month cinema pass problem

Turned out the voucher had not been activated by Amazon
First Poster
Posts: 1
Registered: ‎16-11-2017

Re: 3 month cinema pass problem

NOW TV is a trap. It is not allowing cancelling of subscription. the webite link hangs up. it accepts new customers readily. doesnt allow cancelleation