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Occasional Poster
Posts: 2
Registered: ‎13-02-2017

3 month Cinema Pass

Hello,

I purchased the now tv smart box for my dad as a Christmas present as it came with a free three month cinema voucher. He's just informed me however he's been charged in January and February. Don't understand how this has happened considering I set the box up myself and definitely entered the voucher code.
Champion 4
Posts: 7,846
Registered: ‎31-12-2013

Re: 3 month Cinema Pass

Hi and welcome to the forum @Riaratbag,

 

All brand new NOW TV subscribers are elegible for a 'free 14-day trial' in-addition to applying any supplied voucher code passes. This being the case, are you 100% sure that you actually applied the voucher pass code that have been supplied either within your NOW TV box or as part of an e-mail offer?

 

If you purchased a NOW TV branded product, the voucher code pass comes in the form of a small card with a silver 'scratch-off' strip on its rear side Smiley Wink

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.26.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Champion 1
Posts: 5,072
Registered: ‎28-06-2014

Re: 3 month Cinema Pass

@Riaratbag it is unusual for the offer to be 3 months movies. Usually is 2 or 4. Where did you buy it.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor not staff so cannot help you with account matters I can just attempt to point you in the right direction.

Chat are open 8am to Midnight:

Contact Now...


Devices I am currently using for Now: Android app on Moto G5 Plus, Chromecast, LG TV, Smart box.
Occasional Poster
Posts: 2
Registered: ‎13-02-2017

Re: 3 month Cinema Pass

Absolutely sure! I remember scratching the silver off and entering the code on Christmas Day! It's just a nightmare because obviously since my dad has thrown away the voucher but can confirm when and where it was purchased from if that helps to validate?! I do require a solution to this as soon as possible however as my dads concerned he's going to be charged a further £9.99 for movies when he should have had three months free!
Champion 4
Posts: 7,846
Registered: ‎31-12-2013

Re: 3 month Cinema Pass

[ Edited ]

Riaratbag wrote:
It's just a nightmare because obviously since my dad has thrown away the voucher but can confirm when and where it was purchased from if that helps to validate?!

How was the product purchased and who from. Did you use a debit/credit card? Any proof should help Smiley Wink


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.26.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Champion 1
Posts: 5,072
Registered: ‎28-06-2014

Re: 3 month Cinema Pass

I would be interested to know where was selling those.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor not staff so cannot help you with account matters I can just attempt to point you in the right direction.

Chat are open 8am to Midnight:

Contact Now...


Devices I am currently using for Now: Android app on Moto G5 Plus, Chromecast, LG TV, Smart box.
First Poster
Posts: 1
Registered: ‎26-02-2017

Re: 3 month Cinema Pass

Yep, same problem. Today, I viewed my bank statement and was dismayed to see that a payment had been taken out long before the three months were due to expire. Like you I HAD entered the 3 month promotional code on-screen, however, it would appear that the '14 day trial' overrides any code that you enter upon setting up the account. I don't know whether this is poor web programming, or there is a a clever scam going on here.  Fortunately, I had kept my code and went back into my account and for the pure hell of it, re-entered the code again and it was accepted with a valid end date in three months time. In your situation I would complain and provide the date that you set up the account and maybe the IT dept will be able to see the code that you entered and apply it for you? It's worth a shot. I just wonder how many hundreds of other people are getting caught out like us? 

Occasional Poster
Posts: 2
Registered: ‎01-04-2017

Re: 3 month Cinema Pass

Hello

 

I purchased for £15 from Sainsburys today a NOWTV Box that has a box in orange on the front that clearly states 'Includes 3 months entertainment pass.'


New to the whole NOWTV thing, I came online, created an account, scratched off the silver coating over the code and then entered it. My account is, however, saying that I have just 14 days pass before I will be charged rather than the 3 months advertised.

I am really not impressed and it looks like if I cancel the 14 day trial (to recmove any chance of being charged) then I don't get it at all

 

Not cool, NOWTV. As a new customer you have annoyed me before I've even plugged the box in!

 

Advice appreciated, thank you.

NOW TV Team
Posts: 502
Registered: ‎07-04-2016

Re: 3 month Cinema Pass

Hi @JoWilf

 

 

Thanks so much for getitng in touch via the community as you have entered a 3 month code however you have not had Now TV before you will automatically gett the 14 day trial and then the code you entered will kick in after the 14 day trial. This is done automatically as you're a new customer. Hope this helps

 

 

Cheers

Eddie

Eddie-M
Now TV Team Member Smiley Happy


Champion 4
Posts: 7,846
Registered: ‎31-12-2013

Re: 3 month Cinema Pass

Hi and welcome to the forum @JoWilf,

 

The NOW TV system breaks down payments into monthly periods, which can be confusing. In order to see the actual expiry dates of your vouchers, this is what you have to do...

 

While you are logged onto this forum using the same log-in details as your NOW TV playback device. Visit: My Account -> My Passes and select the relevent 'down arrow' for your subscription (ie: purple for Sky Cinema or orange for Entertainment). Here's a typical example of what your pass information should look like.

 

Note the info in the first yellow highlighted' line. Followed by the 'Offer ends on' line: -

 

offer ends on dates.PNG

 

What do you see?


Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.26.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •