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Advocate

Why does 5.1 not work!!

On my PS4 I've changed it in settings and it even says you have changed to Dolby Digital 5.1 yet it doesn't work!! Man this service is bad! 

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Champion 3

Re: Why does 5.1 not work!!

@Nwtvsux 

 

Well Mr Sux

 

Have you applied the Now TV Boost Pass to your account?

 

 

 

UK Bob

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Advocate

Re: Why does 5.1 not work!!

Seriously, what a stupid question

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Legend 5
Legend 5

Re: Why does 5.1 not work!!


@Nwtvsux wrote:

Seriously, what a stupid question


Hi @Nwtvsux 

The reason why @ukbobboy is asking you whether you have subscribed to the boost pass on your account is because it would appear from some posts on the forum that some people may have trouble subscribing to it. From what I can gather from reading some of these you can't always subscribe to the boost pass directly from the device that you wish to use nowTV on the some users end up having to subscribe through the website by going to. The following page

https://account.nowtv.com/passes

 

If you have subscribed to the boost pass , then go to the my account section of the app on the device you're using, you should find the boost pass listed in your active passes and next to the boost pass, there should be a settings button from from their you should be able to tell the app that you wish to use 5.1 audio

 

Things work slightly differently on a now TV devices and Roku. you will have to change the audio settings to either Dolby, Dolby Digital plus or Dolby Digital plus, DTS in order to get 5.1 audio. You can do this by going to 

settings > audio 

then change the HDMI audio setting to one of the options described above.

 

Hope this helps you out 😀 


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.
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Advocate

Re: Why does 5.1 not work!!

Again.. stupid. Obviously i have or i wouldn't have the option to change it!!! doesn't matter now anyway i found multiple topics that it doesn't work on PS4 anymore. Worst streaming service by an absolute mile. What is it more than triple the price of everywhere else yet they have stereo audio and 720p. And their boost to 1080p is considered an upgrade lol, absolute joke of a service. 

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Legend 5
Legend 5

Re: Why does 5.1 not work!!


@Nwtvsux wrote:

Again.. stupid. Obviously i have or i wouldn't have the option to change it!!! doesn't matter now anyway i found multiple topics that it doesn't work on PS4 anymore. Worst streaming service by an absolute mile. What is it more than triple the price of everywhere else yet they have stereo audio and 720p. And their boost to 1080p is considered an upgrade lol, absolute joke of a service. 


@Nwtvsux 

from what you've just said it sounds as if this issue is related to your PS or audio settings have a look at the help article at the link below. The PS4 tab of the article is of course what you're interested in

https://help.nowtv.com/article/how-to-adjust-audio-settings


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.
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Champion 3

Re: Why does 5.1 not work!!

@commanda6 

 

Hi Commanda

 

You know, if we're all so stupid and Sux is so clever, why is he here, surely he's brainy enough to work out or find the solution for himself.

 

Seems he just wanted to vent his spleen.

 

Angry-Emoji.png

UK Bob

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