This question is best to be asked with Sky viewer relations.
Here at NOW all they can do is show what Sky has available.
Viewer R @ sky . uk (ensure no spaces)
FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.