15-09-2019 12:45
Hi i am receiving the error message Viewing stopped something's gone wrong if the problem persists contact online support team. Every time i try to watch something on my android tablet. Got 2 very upset kids who want to watch the lion king and can't
Solved! Go to Solution.
15-09-2019 15:59
@Anonymous User
Hi Colette
First, I'm not Now TV, I'm just a customer like you and may be able to help.
I just have a couple of simple question:
1) Has your children's tablet been modified, added to or has had something new installed?
2) What is the make and model of the tablet?
I ask these questions because Now TV will not allow their programmes to run on modified tablets and, you probably don't know this, but some foreign made tablets are pre-modified before purchase.
UK Bob
15-09-2019 15:59
@Anonymous User
Hi Colette
First, I'm not Now TV, I'm just a customer like you and may be able to help.
I just have a couple of simple question:
1) Has your children's tablet been modified, added to or has had something new installed?
2) What is the make and model of the tablet?
I ask these questions because Now TV will not allow their programmes to run on modified tablets and, you probably don't know this, but some foreign made tablets are pre-modified before purchase.
UK Bob
23-09-2019 14:45
Hi thank you it's fixed now and working fine
23-09-2019 15:07
@Anonymous User
Hi Collette
Just out of interest, and in case someone else runs into the same type of problem, what was the cause and how did you fix it?
UK Bob
23-09-2019 16:12
25-09-2019 15:50
I've been on the chat now for an hour. They are aware there is a problem but rather than admitting it and sorting it out they are purposely wasting people time. I would post as a new discussion but I can't even find anywhere where I can start one.
26-09-2019 15:04
@Anonymous User
New Post.
11-08-2020 23:06
@Anonymous User
I'd also like to know how this was solved please, just signed up to NowTv and getting same message.
12-09-2020 18:08
Same problem, just paid nowtv £300 to watch football and can't watch it.
You can't contact support and there is no solution on the community - what sort of service is this? And how are you meant to get a refund?
12-09-2020 21:02 - edited 12-09-2020 21:08
@Anonymous User
What do you mean, you can’t contact support?
Even without Live Chat, you can make a complaint here:-
https://help.nowtv.com/get-in-touch/feedback-complaints/complaint-about-tv-service
[I see that nothing in my previous post above works any longer]