TV app

[staxvolt]

I have the Now TV on a sony Bravia.

5.1 surround is not working, I have Boost and enabled all settings.

Only getting stereo.

5.1 sound works if i use the separate Now TV box.

[schnapps]

Hi @staxvolt 

I don't own a Sony Android TV, but what i would try is firstly go to My Account section of the NowTV App Home Screen Page and double check Surround Sound is selected under the Boost Pass.

If that doesn't help go into the Sony television sound menu settings and see if something needs to be changed to trigger surround sound.

[staxvolt]

Thanks. done all that.

Also reinstalled app and rebooted tv.

Checked all settings again but still no 5.1.

[Saint1976]

@staxvolt how is your TV connected to your cinema system?

[schnapps]

Hi @staxvolt 

I know @gavs82008 owns a Sony Android Smart TV, so perhaps he can offer further assistance on the matter before getting in touch with NowTV live chat.

Would have said try logging out of the NowTV App, unplug the power to the television for say 2 minutes, then try signing back into the App to see if that triggers the Boost Pass, but i doubt that will work.

Anything else in the HDMi chain such has a soundbar or AV Receiver that can be effecting it ?

[staxvolt]

I have a soundbase connected via optical and pass through enabled.

5.1 works with separate Now TV box.

I have no issues with tv apps Netflix or Prime.

[gavs82008]

 

@staxvolt @schnapps @Saint1976 

One massively annoying thing I’ve noticed with Sony Android TV is that the sound settings regularly revert back to “TV speakers”, when this happens I have to change the sound back to “audio system”

When this happens the audio corrects itself and switches back to surround sound. 

[staxvolt]

Don't get that.

Do have similar issues with Sky Disney+.

Makes me think it is the tv app not fully integating.

[schnapps]

Hi @gavs82008 

I have a Philips Android TV which doesn't have the Native NowTV App on it and sometime i use the inbuilt Google Chromecast feature on the television, but on my Philips TV the HDMI Enhanced setting sometimes screws up my 5.1 audio output on either my sound bar or AV Receiver.

Going off topic, i been meaning to ask a Sony Android user, if the native NowTV App on the television offers NowTV Bonus Sports Streams ?

[gavs82008]

@staxvolt 

To be perfectly clear I use the Now TV app on the TV. 

This "sound" issue happens regardless of what app I use. It even happens when I am playing the PS4 pro and leave it for a bit. 

So I would press the settings button again on your remote and go to sound, scroll down to Audio System.