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Maygan
First Poster

Payments

I have been charged for a payment that I cancelled 2month ago on my account and now it’s saying that I didnt cancel it. What do I do I would like my money back. 

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RoyB Mentor 2
Mentor 2

Re: Payments

@Maygan 

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.


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