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Laura47
First Poster

Passes

I have accidently pressed movies pass can I cancel it without being charged or do I still have to pay for this??
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RoyB Mentor 1
Mentor 1

Re: Passes

Hi @Laura47 

 

Cancelling it will only take effect when the Pass comes up for renewal. Nevertheless, you should Cancel it immediately, so it doesn’t come up for renewal.

 

Then go to Live Chat, as below, and explain these circumstances. They should be able to see that the Pass has not been used, and refund you accordingly.

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 

Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.


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