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Anonymous User
Not applicable

Now tv not loading

I have  now TV movies, for 7 days free  trial , but every time I try to watch a movie it will not load 

4 REPLIES 4
RoyB
Legend

@Anonymous User 

 

In what player(s) on what device(s)?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
My tv app
RoyB
Legend

Hi @Anonymous User 

 

What make of TV?

 

Can you check that this really is an app on the TV, and not on a YouView box?

 

(Though having said that, Movies is the one part of NowTV that should work on YouView).

 

Can you use other internet apps on your TV without problems, e.g. BBC iPlayer, and/or Netflix if you have it?

 

How do you try to watch a movie, step by step, what movie(s), where does it fail and what happens, and what error message do you get, if any?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

it the home page and TV catch up that doesn't load