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Sophie
Newbie

Now cinema

Why can't I add the now cinema membership? Have been trying for 2 days

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4 Replies
schnapps
Legend 5
Legend 5

Re: Now cinema

Hi @Sophie 

 

Any error message ?

 

Are you trying to purchase a cinema Membership from the NOW website or directly from your playback device ?

 

If attempting via the website, try a different internet browser and if a UK customer make sure the url address bar has a gb in the middle of the url address and not ie or it when you go to My Membership online.

 

Do you have any other TV Memberships with NOW ?

 

Is your bank card details up to date on their system ?

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Sophie
Newbie

Re: Now cinema

Yes it says try again something went wrong, I have broadband and phone line with them.
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schnapps
Legend 5
Legend 5

Re: Now cinema

Hi @Sophie 

 

Try a different internet browser when going on your online NOW account.

 

If something like MS Edge or Chrome browser doesn't work.

 

Then do you have mobile internet data and if so try buying the cinema Membership through your smartphone.

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schnapps
Legend 5
Legend 5

Re: Now cinema

Hi @Sophie 

 

Or have you just this instance signed up for NOW Broadband & Phone and there was a discounted Cinema Membership offered and it won't let you go ahead and add it ?

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