Now Tv Live chat is seldom available on line for Customer Service queries.
Dear Now Tv Customer Service,
I am more than content with the packages that are available on Now Tv but I am concerned with the lack of Customer Support. The Live Chat is seldom available since Covid and I can wait hours to connect, which is not acceptable, there is no telephone number for Now Tv users only Broadband.
How can I contact Now Tv customer support by email? When are the guaranteed Live chat times?
I connected to Live Chat tonight for the first time also. The agent was very helpful and explained that she understood my concern. She stated Live chat was open from 8 am -12 pm daily. An email to [email removed]. is another option. She agreed it was not easy to find the live chat link. I suggested that it should be readily available and more visible. There is a queuing system but after I waited an hour in the afternoon, I could not see my place in the queue which was not helpful. Tonight I was able to connect very quickly. As you say it’s hidden. Thank you for your response.