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gavs82008
Legend 5
Legend 5

Re: Now Tv Live chat is seldom available on line for Customer Service queries.

‎01-06-2021 11:13

@LogenNinefinger 

Short answer is no, they seldomly monitor the forum.

 

As for the landline issues, you are best to call the number I provided up thread using your mobile. 

 

It will just be counted towards any minutes you have on the mobile SIM plan. The number is free of charge. 

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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LogenNinefinger
Mentor

Re: Now Tv Live chat is seldom available on line for Customer Service queries.

‎01-06-2021 11:16

I had been trying to avoid calling on my mobile but it seems this is the only way. Thanks so much for responding. 

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LogenNinefinger
Mentor

Re: Now Tv Live chat is seldom available on line for Customer Service queries.

‎22-11-2021 14:00

THEY REALLY OUGHT TO PAY YOU. It's unbelievable that I can ge a response from a concerned fellow customer but gibberish from Now's employees. 

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gavs82008
Legend 5
Legend 5

Re: Now Tv Live chat is seldom available on line for Customer Service queries.

‎22-11-2021 20:18

@LogenNinefinger 
the broadband number counts towards your mobile minutes.

If you have unlimited you won’t get charged.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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