I connected to Live Chat tonight for the first time also. The agent was very helpful and explained that she understood my concern. She stated Live chat was open from 8 am -12 pm daily. An email to [email removed].
is another option. She agreed it was not easy to find the live chat link. I suggested that it should be readily available and more visible.
There is a queuing system but after I waited an hour in the afternoon, I could not see my place in the queue which was not helpful. Tonight I was able to connect very quickly. As you say it’s hidden.
Thank you for your response.
