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Anonymous User
Not applicable

‎19-10-2020 17:54

Now Tv Live chat is seldom available on line for Customer Service queries.

Dear Now Tv Customer Service,

I am more than content with the packages that are available on Now Tv but I am concerned with the lack of Customer Support.  The Live Chat is seldom available  since Covid and I can wait hours to connect, which is not acceptable, there is no telephone number for Now Tv users only Broadband.  

How can I contact Now Tv customer support by email?  When are the guaranteed Live chat times?

Kind regards,

Carol Stott

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1 ACCEPTED SOLUTION
Anonymous User
Not applicable

‎19-10-2020 21:07

In response to Saint1976's comment
I connected to Live Chat tonight for the first time also. The agent was very helpful and explained that she understood my concern. She stated Live chat was open from 8 am -12 pm daily. An email to [email removed].
is another option. She agreed it was not easy to find the live chat link. I suggested that it should be readily available and more visible.
There is a queuing system but after I waited an hour in the afternoon, I could not see my place in the queue which was not helpful. Tonight I was able to connect very quickly. As you say it’s hidden.
Thank you for your response.

View solution in original post

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13 REPLIES 13
gavs82008
Legend 5
Legend 5

‎01-06-2021 11:13

In response to Anonymous User's comment

@Anonymous User 

Short answer is no, they seldomly monitor the forum.

 

As for the landline issues, you are best to call the number I provided up thread using your mobile. 

 

It will just be counted towards any minutes you have on the mobile SIM plan. The number is free of charge. 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

‎01-06-2021 11:16

In response to gavs82008's comment

I had been trying to avoid calling on my mobile but it seems this is the only way. Thanks so much for responding. 

Anonymous User
Not applicable

‎22-11-2021 14:00

In response to gavs82008's comment

THEY REALLY OUGHT TO PAY YOU. It's unbelievable that I can ge a response from a concerned fellow customer but gibberish from Now's employees. 

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gavs82008
Legend 5
Legend 5

‎22-11-2021 20:18

In response to Anonymous User's comment

@Anonymous User 
the broadband number counts towards your mobile minutes.

If you have unlimited you won’t get charged.

FYI that I do not work for NOW, just a NOW customer trying to help
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