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Anonymous User
Not applicable

NOW TV unavailable, problem with stick. Can anyone help? I

NOW TV stick not working.  Message saying, NOW TV currently unavailable.  Please try again later.  I can use the APP on my mobile phone, laptop and play station.  I've tried to reset the stick but still no joy.  The last resort is to return the stick to factory settings or ring the suggested helpline which costs £6.00.  Any advice/support much appreciated.  Thank you in advance.

3 Replies
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

There is a bug with the latest NowTV software running the new home screen page layout.

 

Have you tried the workarounds mentioned in this linked thread below ?

 

https://community.nowtv.com/t5/NOW-TV-Box-black/Sorry-Now-TV-is-currently-unavailable/m-p/541779#M15154 

 

There is no telephone helpline number for NowTV TV pass customers (only NowTV Broadband customers) and the £6 charge you mentioned is not through the NowTV official telephone numbers for Broadband customers.

 

NowTV TV customers options to contact NowTV are live chat, web message via a web form, email, post or Twitter (don't use Facebook, but maybe Facebook also).

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

Anonymous User
Not applicable

Hello Schnapps.

 

Many thanks for the swift response.  I'll try out your advice - much appreciated.

 

Ginge56

Anonymous User
Not applicable

Good afternoon Schnapps.

 

Problem all sorted.  I made contact with a member of staff online and resolved the issue.

 

Thanks for the help

 

Ginge56