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Bennett
Advocate

Membership

Hiya

My baby has brought cinema  membership by mistrake can cancelled it  and my money bsck which already took my bank

 

2 Replies
schnapps
Legend 5
Legend 5

Hi @Bennett

 

Jump over to live chat and explain to them what's happened.

 

Ask them to cancel the Cinema Membership and see if they will give you a refund. 

 

Click on the green chat online button from this link page below to contact them. 

 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Also to prevent this happening again go into your online NOW account and add a Payment Pin. 

RoyB
Legend

@Bennett 

 

The advice for a running Now screen is the same as for a hand grenade - always make sure that the PIN is set!

Please note that I am just a customer like you, and my advice may well be worth no more than exactly what you paid for it.