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Bennett
Advocate

Membership

Hiya

My baby has brought cinema  membership by mistrake can cancelled it  and my money bsck which already took my bank

 

2 Replies
schnapps
Legend 5
Legend 5

Hi @Bennett

 

Jump over to live chat and explain to them what's happened.

 

Ask them to cancel the Cinema Membership and see if they will give you a refund. 

 

Click on the green chat online button from this link page below to contact them. 

 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Also to prevent this happening again go into your online NOW account and add a Payment Pin. 

RoyB
Legend

@Bennett 

 

The advice for a running Now screen is the same as for a hand grenade - always make sure that the PIN is set!

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.