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Anonymous User
Not applicable

Cinema pass

I brought a sky cinema pass on now tv through BT and it’s working fine on my BT you view box but soon as I go onto the now tv app on my iPhone or iPad no films are playing and it’s saying all the time I need to purchase a sky cinema pass when I’ve already paid for one through my BT account can anyone help me out or has anyone experienced this same problem before 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

This is going to sound like a stupid question. Are you using the same account that you bought the cinema pass via BT? 

Based on this link it should just “work”

https://help.nowtv.com/article/bt-support

FYI that I do not work for NOW, just a NOW customer trying to help