06-10-2015 23:47
Hi I really hope someone can help. A few months ago I purchased a chromecast I also registered with nowtv everything has been working perfectly, I use the internet off my phone and use my tablet as a remote but recently every time I try and cast anything from nowtv it comes up with an error message, I've tried resetting it and also I've done a factory resetting in the chrome app, I know I can't be my chromecast as I can cast any other app to it, it's not because I haven't got an active pass coz I have I pay for the movie and entertainment pass every month, can anyone pls help!!!!!!
07-10-2015 14:27
@Anonymous User
Is this what you mean?
http://help.nowtv.com/article/Oops-Shouldn-t-be-here-Chromecast
11-10-2015 13:44
No it's not that message it says 'can't cast to this device's but I've never had a problem with it before
13-10-2015 10:23
Heya
What is the error message?
16-10-2015 3:18
This message is 'We are unable to play on the chrome cast device. Please try again unknown error' but I can cast now tv while I'm looking for a film but as soon as I press play it doesn't work!!
18-10-2015 13:11
Sorry to hear this @Anonymous User.
Does this happen as soon as you press play on any Movie?
Are you able to stream on your device before you cast?
Thanks,
Karl
NOW TV Team
18-10-2015 13:31
11-10-2015 13:50
Hi I'm having exactly the same problem, I brought my chromecast months ago and have an account with nowtv each month I pay for the entertainment and movie pass and have never had a problem with casting, I use the Wi-Fi off my phone and the tablet to play and access the apps on, but now all of a sudden when I go on nowtv and select my film then press to cast it says something like unable to cast unknown error, but I can cast any other apps to my chromecast could you please help as I'm wasting money each month when it's not playing I'm thinking of cancelling and going with Netflix, please help
13-10-2015 12:50
Hi @Anonymous User
Thanks for your post and sorry about the delayed reply.
We have emailed you and currently waiting for your reply.
Birgit
NOW TV Team
13-10-2015 13:04
Hi I haven't received an email or reply