29-11-2015 12:04
hi
has anyone else had this problem and fixed it dont matter what device i use phone ,tablet when ever i try and cast now tv the picture is so pixalated it is unviewable i have reset the chromecast several times still no picture just pixalation i can hear it ok just cant see anything i have a samsung smart tv i dont think that should affect it and also everything is all on the same network. help !!
29-11-2015 14:09
Posted issue here http://community.nowtv.com/t5/Chromecast/Pixelated-video-on-resume/m-p/337484#U337484
Waiting on a reply.
01-12-2015 16:02
Hi @Anonymous User
Thanks for your post.
Can you tell us what are you trying to cast - is it Live Movies, TV or Sports or are you trying to cast on demand content?
Birgit
NOW TV Team
01-12-2015 20:30
04-12-2015 14:54
Hi @Anonymous User,
Thanks for letting us know.
Are you able to try resetting your Chromecat device?
You should be able to see a button on the device itself. If you hold this down for 30 seconds you'll be able to do a reset.
Please let us know how you get on.
Thanks,
Karl
NOW TV Team
04-12-2015 16:43