12-06-2016 9:26
For the past week I have been unable to cast the LIVE stream of the Discovery Channel from my Android tablet to my Sony Android TV. When trying to cast any other Entertainment or Movie channels it work absolutely fine or if I only watch the Discovery Channel from my tablet this works fine as well.
I also have another TV with Chromecast attached and an iPad so thought I'd give it ago on these devices as well, again the LIVE stream of the Discovery Channel will not cast but all other channels are absolutely fine.
I then decided to uninstalled the NOWTV and Googlecast apps from all of my devices and reinstall them and again the problem still persists.
This is not a hardware related issue but could be an issue with Discovery Channel itself. For some sort of reason it just won't allow you cast whilst all other channels are working fine. Normally what would happen when casting from a tablet is eventually a stop button will appear when it is successfully casting to stop the stream on my TV. With the Discovery Channel I get four colours continously spinning around and nothing gets casted to the TV nor do I get a stop button appear on my tablet.
NOWTV can you please investigate? I would like going back to watching my favourite channel on my TV rather than on my tablet.
Does anyone else have the same problem with casting the Discovery Channel?
Thanks.
03-07-2016 23:38
It would have been nice if you could explain what the issue was in the first place and timescales to resolve it.
04-07-2016 13:19
Hi @Anonymous User
The tech teams don't give us the reason, all we know is that they have identified the issue and we are working with Google on a resolution.
We are unable to put any timescales as to when it will be fixed at this stage but as soon as we know we will update you.
Andy
05-07-2016 21:20
06-07-2016 11:00
Hi @Anonymous User,
We do apologise but as @Anonymous User mentioned we are looking into this and will hopefully have a fix in place soon.
We appreciate your patience.
Thanks,
Seema
NOW TV Team
07-07-2016 9:56
Hi @Anonymous User@Anonymous User@Anonymous User@Anonymous User@Anonymous User@Anonymous User@Anonymous User@Anonymous User@BicBasher@Anonymous User and @Anonymous User
This issue should now be resolved.
Thanks
Andy
07-07-2016 21:26
09-07-2016 13:57
@Anonymous User,
We don't expect that from you, it was a massive inconvenience and we fully understand that we just wanted to let you know it's fixed.
Please understand that this issue was not the channel not working it was an issue specific to Chromecast and we actually worked with them to get this fixed, we don't like that it took this long but sadly we don't have control over how long it takes to fix technical issues.
Subtitles have been announced so I would personally say that's a good indicate that they will be coming on that date. We tend not to announce things until we're sure.
Thanks
Simon
NOW TV Team
07-07-2016 22:43
09-07-2016 20:09