12-06-2016 9:26
For the past week I have been unable to cast the LIVE stream of the Discovery Channel from my Android tablet to my Sony Android TV. When trying to cast any other Entertainment or Movie channels it work absolutely fine or if I only watch the Discovery Channel from my tablet this works fine as well.
I also have another TV with Chromecast attached and an iPad so thought I'd give it ago on these devices as well, again the LIVE stream of the Discovery Channel will not cast but all other channels are absolutely fine.
I then decided to uninstalled the NOWTV and Googlecast apps from all of my devices and reinstall them and again the problem still persists.
This is not a hardware related issue but could be an issue with Discovery Channel itself. For some sort of reason it just won't allow you cast whilst all other channels are working fine. Normally what would happen when casting from a tablet is eventually a stop button will appear when it is successfully casting to stop the stream on my TV. With the Discovery Channel I get four colours continously spinning around and nothing gets casted to the TV nor do I get a stop button appear on my tablet.
NOWTV can you please investigate? I would like going back to watching my favourite channel on my TV rather than on my tablet.
Does anyone else have the same problem with casting the Discovery Channel?
Thanks.
12-06-2016 11:10
@Anonymous User Yes, I can't cast the Discovery Channel using the Chromecast as well.
12-06-2016 19:09
14-06-2016 10:46
Hi @Anonymous User
Unfortunately we do not support casting to an Android TV, It is not one of our supported devices i'm afraid.
Although you may be able to cast some programs we would be unable to offer any troubleshooting steps until this device is fully supported by NOW TV.
Thanks
Andy
15-06-2016 22:41
17-06-2016 15:34
Hi @Anonymous User
Thanks for bringing this to our attention.
I believe you've since e-mailed a colleague of mine on this issue. We're going to look into this for you.
Thanks,
Rob
NOW TV Team
16-06-2016 8:22
18-06-2016 14:55
Hi @Anonymous User
Thanks for getting in touch with us. We are going to look into this.
In the mean time can you try resetting your device?
Thanks
Rob
NOW TV Team
24-06-2016 19:19
I have got this problem too...and it just with the Discovery channel....everything else is ok.
I have only purchased the entertainment package to watch the discovery channel so would appreciate your help
18-06-2016 12:57 - edited 18-06-2016 13:05
Had this issue for sometime casting to chromecast(about 2 weeks)...
Available to watch through my iPad though, Sucks as we only have entertainment for discovery! Although I have just been told I can use mirroring(iPad) to view on my TVs. But not tried yet..