12-06-2016 8:48
10-08-2016 21:20
Ok I signed out and deleted everything off every device. I've reset the chromecast and I've rebooted my router. This allowed us to watch one program and now we have the same problem again
10-08-2016 13:07
I have used Now TV for nearly a year now and always cast to my to from my iPad using a chromecast. Recently I have been getting an error message which read
'somethings not right. Give it a moment, or check nowtv.com/status for updates (0)'
All software on the iPad is up to date and I have tried resetting the chromecast only to get the same message. Other devices such as iplayer and YouTube work fine.
can anyone help with this.
thanks
10-08-2016 13:11
@Anonymous User
Have you tried rebooting your Router ?
10-08-2016 19:21
@Anonymous User try clearing your watchlist first and then searching again for program then select cast before playing program.
11-08-2016 16:03
Hi @Anonymous User
Let's keep this to the other thread where you have posted.
I will merge the 2 threads together.
Thanks
Andy
10-08-2016 21:22
Hi @Anonymous User
Is it just NOW TV that's playing up?
11-08-2016 16:02
Hi @Anonymous User
Out of curiosity who is your ISP ?
Is the NOW TV App/ Cast App all upto date on your device ?
Are you using the old style Chromecast or the Chromecast 2 ?
Thanks
Andy
09-08-2016 17:25 - edited 09-08-2016 17:32
Hi @Anonymous User & @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear you've been having issues with your Chromecast.
I have some things you can try 🙂
Could you try resetting the device by holding the button on the device for 30 seconds?
You may need to try re-adding the device to the Chromecast app too.
Can you also confirm what version of iOS you're using? (As exact as possible)
Thanks
Rob
NOW TV Team
10-08-2016 13:10
iOS software is 9.3.2
i have tried resetting the device but get the same error.
I have also had all devices removed from now TV and readded by one of your team.
10-08-2016 23:08