20-02-2018 21:04 - edited 20-02-2018 21:05
Hi NOW TV,
Until recently we had no problems casting NOW TV via any of our devices.
For about a week now NOW TV no longer casts to our TV. We've tried resetting the Chromecast, turning the TV off and on again, and re-starting the app and re-starting both the iPhone and iPad.
The symptoms are... We click on the cast Icon, and it connects. We see an advertising screen or the "4 rotating bobbles" loading icon.
Upon pressing play on the App the title and episode etc appears for a brief second alongside "Now Casting" and then....
It goes straight back to the ad/four bobbles.
The Chromecast works perfectly fine with BBC iPlayer, YouTube and Netflix. When we go back into the NOW TV App, we have the same issue. We also downloaded the latest updates for the NOW TV App but this hasn't resolved the issue (although, IIRC correctly, before the update we got stuck on "the 4 bobbles" and since we get stuck on the Ad with the very short display of the title/episode before it reverts to the ad).
If we can't get a resolution here we'll have to cancel our NOW TV subscription. Is there any way to solve this issue ?
20-02-2018 21:29
01-03-2018 11:34
I am having the exact same problem. Have tried all the suggestions but it's still not working!!!
04-03-2018 23:31
02-07-2020 23:50
I’m also having the very same issue from iPhone. The 4 coloured bobbles appear momentarily and then the display switches to the now TV advertising screen with “Now TV Ready to cast” appearing on the top left corner. Any help appreciated. Thank you
03-07-2020 8:03
@Anonymous User apologies for the late reply. Someone else yesterday mentioned the same problem with an apple product when casting.
https://community.nowtv.com/t5/Mobile/Error-google-chromecast/m-p/533587#M4083
If more people start reporting a similar problem it may be an error at now TV's end. In the mean time, try disconnecting the Chromecast from the power for a minute and if the problem persists maybe try a fresh install of the app.
If you have no joy with either, live chat is now working for some people or head to Now TV Help on Twitter where the help team are more active.