20-02-2018 09:04 - edited 20-02-2018 09:05
Hi NOW TV,
Until recently we had no problems casting NOW TV via any of our devices.
For about a week now NOW TV no longer casts to our TV. We've tried resetting the Chromecast, turning the TV off and on again, and re-starting the app and re-starting both the iPhone and iPad.
The symptoms are... We click on the cast Icon, and it connects. We see an advertising screen or the "4 rotating bobbles" loading icon.
Upon pressing play on the App the title and episode etc appears for a brief second alongside "Now Casting" and then....
It goes straight back to the ad/four bobbles.
The Chromecast works perfectly fine with BBC iPlayer, YouTube and Netflix. When we go back into the NOW TV App, we have the same issue. We also downloaded the latest updates for the NOW TV App but this hasn't resolved the issue (although, IIRC correctly, before the update we got stuck on "the 4 bobbles" and since we get stuck on the Ad with the very short display of the title/episode before it reverts to the ad).
If we can't get a resolution here we'll have to cancel our NOW TV subscription. Is there any way to solve this issue ?