04-10-2015 14:17
When chromecasting now TV from my iPad, approximately 20-30 minutes into a film the Chromecast stops casting the film but now TV remains cast. I've reset my Chromecast, updated all apps etc etc.. But nothing seems to prevent this from occurring. What is going on? This is driving me absolutely insane and I don't pay for entertainment and movies to not have the pleasure of casting an entire film without disruption.
Please help.
05-10-2015 16:17
Hi @Anonymous User,
Sorry to hear this.
Can you please try deleting the NOW TV app on your iPhone and then re-installing. A reset of your Chromecast may also prove useful.
Please let us know if that helps.
Thanks,
Rich
The NOW TV Team
05-10-2015 18:44
06-10-2015 21:36
Hi @Anonymous User,
Thanks for getting in touch.
Can you please let us know if your iPad is up to date with the latest software?
Are you also able to let us know what films you have tried to watch?
Thanks,
Karl
NOW TV Team
16-10-2015 21:51
19-10-2015 13:25
Hi @Anonymous User
Thanks for getting back to us, when you're watching on the app through the iPad is it okay? It's just when you cast when the issues start?
Can you try rebooting your router for me also, are there any other devices you use to view NOW TV? How is the performance on them if you do.
Cheers
Ranj
NOW TV Team
19-10-2015 21:38
19-10-2015 21:41
20-10-2015 9:10
@Anonymous User sounds like an issue with your Chromecast / home network. If you have a read through the 100's of posts here you'll see other users having similar issues with other media apps.
Whilst there appears to be no one fix some options for you to try.
* assign your Chromecast a static IP on the router
* ensure that no sleep modes are enabled on your casting device
* change the wifi channel on the router
* if the Chromecast is powered from a plug, try via a USB port on the TV, or vice-versa
* if you have any other wifi devices close by remove them (including any wifi sticks for the TV itself)
* adjust the beacon interval to 50ms on the router
some of these options won't be applicable or available on your hardward, but worth giving any/all a try