Cannot play after signing in

[Anonymous User]

I am new to NowTV.. I am having problems viewing/playing anything on my Sony TV online.

After logging in I can see my watchlist but nothing happens when I try to play any programmes.

Currently I login online using the curser which takes ages to do, so is really frustrating when nothing happens. Isn't there an easier way to access or do I have to buy a stick or TVbox?

I have been able to access programmes on my mac so can see previously viewed programmes.

Any advice would be appreciated.

[Andy]

@Anonymous User

Welcome to the forum. Unfortunately you can't watch NOW TV using the browser on your Sony TV, it doesn't have the necessary plugins needed. Currently only certain brands of Samsung and LG TVs are able to watch NOW TV via dedicated apps.

Have a look at the following list of supported devices as you might find you already have something that you can watch NOW TV on. If not, a NOW TV stick is probably your cheapest option.

http://help.nowtv.com/article/Supported-devices

If you do have another compatible device such as a games console, Roku, Chromecast etc that you want to set up, you can find more details here

http://help.nowtv.com/article/How-to-Get-NOW-TV-on-your-device

[Anonymous User]

Thanks Andy for your answer. I am sure I am not the only one with this problem.

Can you please just confirm then that if I buy a stick or a box, I will be able to view programmes?

[Andy]

@Anonymous User

Yep any of the devices mentioned on the supported devices page can be used for watching NOW TV

http://help.nowtv.com/article/Supported-devices

the only exception is a YouView box where only on-demand cinema passes can be watched. All the other devices support all the NOW TV passes. If you are thinking about a NOW TV box/stick the following help page gives you more info

https://help.nowtv.com/article/what-is-a-now-tv-smart-stick

https://help.nowtv.com/article/what-is-a-now-tv-box