Can't use chromecast

[Anonymous User]

Hello I bought a chrome cast last month and tried casting to it. But it won't add NowTV as a device. I keep getting the error message saying max number of devices reached. I have removed all devices except for my iPhone hoping that would work and waited for Sept but I still can't cast. Please help or I'll cancel subscription as no use to me. Thanks

[schnapps]

@Anonymous User

Does the NowTV app work off your iPhone without casting to your TV ?

Are you using iOS10 on your iPhone ? 

Who is your ISP and Router model number ? 

[Anonymous User]

Hello @schnapps 🙂

Yes it works off the iPhone without casting.

I'm on 9.3.2

BT and it's the home hub 4.0

Thank you

[schnapps]

@Anonymous User

Make sure that smart setup is disabled on your BT Router (see instructions linked below how to disable smart setup).

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-home-hub-4-or-hub-5

[Anonymous User]

@schnapps yep done that but still get the error 😞

[schnapps]

@Anonymous User

If you are still getting the message regarding maximum device limit, then jump over to nowtv live chat where hopefully they will free up a device slot for you.

Click on link below to contact live chat.

http://help.nowtv.com/contact-us/Managing-Devices

[Anonymous User]

@schnapps thank you - sorted 🙂