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Anonymous User
Not applicable

‎26-06-2016 18:03

Too many devices, used up my months allowance

Good Afternoon, 

 

My Apple TV has been set up as a device, however when pressing play I receive error "you've reached the maximum device activity limit".

 

Please advise,

 

Thanks,

 

Sian

0
2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

‎26-06-2016 18:07

Hi @Anonymous User,

 

I suggest you contact a NOW TV representative via the forums 'live chat' facility and explain your requirements to them... They're usually pretty quick at resolving device management issues 😉

 

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

schnapps
Legend 5
Legend 5

‎26-06-2016 18:09

@Anonymous User

 

Have a quick read of this guide article below, you are allowed 4 devices with 2 simultaneous streams on a single NowTV account.

 

If you speak nicely to Live Chat they should be able to free up a device slot for this month, to contact them click the contact us highlighted in green towards the bottom of the page.

 

 

http://help.nowtv.com/article/Managing-Devices