02-04-2016 22:35 - edited 02-04-2016 22:36
Can anyone help? Am using a new Apple TV with the Now TV app but recently the picture is so juddery and sound is slightly out of sync when trying to watch anything. I've unplugged, rebooted and replugged everything but it keeps happening. Any suggestions please?
25-12-2016 9:16
06-04-2016 1:31
Yep, same happening to me. Unwatchable...
Sometimes you can get rid of it with a restart, but I've already had to uninstall Now TV once to fix it, and as pointed out you then have to get in touch with Sky to reset your device count.
Every other streaming service is fine; Iplayer etc, so it's definately the app.
My connection is wired and my broadband consitantly runs at 4Mb/s.
Roly
07-04-2016 12:26
Hi @Anonymous User,
Is this happening on all content?
Could you give an example of something you've had it on?
Out of interest what Gen is your Apple TV?
Thanks
Simon
NOW TV Team
08-04-2016 19:24
H Simon,
yes it appears to happen on most content we've tried to watch recently.
It was particularly bad on Stella and Agatha Raisin.
We have the latest apple TV (gen 4?)
Regards - Roland
09-04-2016 18:25
Hi, I'm also having this problem while using the NOW TV app to watch box sets like Game of Thrones on my 4th Gen Apple TV. The sound is ahead of the pictures to a degree that can't be ignored. It is very frustrating. Please update the NOW TV app.
08-04-2016 13:45
As of yesterday, the picture from our 4th gen Apple TV box has become very jittery but the picture from Netflix is fine. There are also no problems with the picture from our 3rd gen Apple TV box in another room.
I am reluctant to re-install the App as we already have 4 devices on our account.
11-04-2016 18:30
Hi @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear you've been having issues.
I've dropped you an e-mail about this, please keep an eye out in your Inbox/Spam folders 🙂
Thanks
Rob
NOW TV Team
06-05-2016 8:15
I have been having the same problem as others for the past few weeks. I have a White NowTV box connected to a TV using the AV connector (not HDMI) and with the audio set to stereo on the menu system. The problem has been very obvious on the live SKY NEWS feed. If the box is cold rebooted there is initially no problem but the loss of av sync appears progressively over a few hours. As this is a new problem it seems likely connected with recent software changes. Please report this to your technical people.
10-04-2016 22:58
12-04-2016 17:12
I'm also getting the same problems with this on my 4th gen Apple TV. I know it's not my network connection as I can watch it on a 1st gen chromecast with no problems in another room. I'm reluctant to delete the app as I'm at my 4 device limit. This doesn't matter what content I'm watching wether it be LIve Tv or movies, or Movies / TV OD.
Please get the app updated asap. And is there any way I can get my list reset so I can add to a different device and watch on my living room TV?