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Newbie

Screen stutters

When I watch a football match via the now tv app embedded in my new Samsung TV the picture isn't right. In particular the anything fast moving like the ball is blurred. I don't have this problem with downloaded material via my Virgin TiVo box, or DVDs etc. I also have problems with the sound being out of sync when I have my sound bar switch on. Again I don't otherwise have these problems. Does anyone have any suggestions please?

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NOW TV Team
NOW TV Team

Re: Screen stutters


@David44 wrote:
When I watch a football match via the now tv app embedded in my new Samsung TV the picture isn't right. In particular the anything fast moving like the ball is blurred. I don't have this problem with downloaded material via my Virgin TiVo box, or DVDs etc. I also have problems with the sound being out of sync when I have my sound bar switch on. Again I don't otherwise have these problems. Does anyone have any suggestions please?

@David44

 

Hi David

 

Could you try some of the steps on the following link to help with your viewing

 

http://help.nowtv.com/article/Buffering-All-devices

 

Thanks

Aaron

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Legend 5
Legend 5

Re: Screen stutters

Hi @David44,

 

I'm not sure how, but somehow you've managed to submit your post within the forums Apple TV Device sub-section!

 

Request to the NOW TV Team Members: Given that this posters issue does not relate to running the NOW TV app on an Apple TV, how about moving this topic into the forums dedicated Samsung TV sub-section please?

 

Many thanks

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •

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