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David44
Newbie

Screen stutters

When I watch a football match via the now tv app embedded in my new Samsung TV the picture isn't right. In particular the anything fast moving like the ball is blurred. I don't have this problem with downloaded material via my Virgin TiVo box, or DVDs etc. I also have problems with the sound being out of sync when I have my sound bar switch on. Again I don't otherwise have these problems. Does anyone have any suggestions please?

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2 Replies
Aaron-R
NOW TV Team
NOW TV Team

Re: Screen stutters


@David44 wrote:
When I watch a football match via the now tv app embedded in my new Samsung TV the picture isn't right. In particular the anything fast moving like the ball is blurred. I don't have this problem with downloaded material via my Virgin TiVo box, or DVDs etc. I also have problems with the sound being out of sync when I have my sound bar switch on. Again I don't otherwise have these problems. Does anyone have any suggestions please?

@David44

 

Hi David

 

Could you try some of the steps on the following link to help with your viewing

 

http://help.nowtv.com/article/Buffering-All-devices

 

Thanks

Aaron

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SeeMoreDigital
Legend 5
Legend 5

Re: Screen stutters

Hi @David44,

 

I'm not sure how, but somehow you've managed to submit your post within the forums Apple TV Device sub-section!

 

Request to the NOW TV Team Members: Given that this posters issue does not relate to running the NOW TV app on an Apple TV, how about moving this topic into the forums dedicated Samsung TV sub-section please?

 

Many thanks

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