21-04-2016 12:47
Hi
I use my Now TV app on my Apple TV mainly for watching Modern Family, everytime an episode finishes the screen is blank and I have to press the "Menu" button twice in order for it to go back to the Entertainment Menu, I then have to click back on Modern Family and then swipe to the series I am on. On other devices, such as the Now TV Box and the PS4, the Now TV app is great and just asks if you would like to watch the next episode. It is so frustrating that the App for Apple TV 4th Gen is so far behind. I always keep up-to-date with current app software.
Is there a simple fix to this or are Now TV planning on fixing it?
25-04-2016 20:03
Hey @nickmorc
Do keep an eye out for any updates! We're always looking to improve the service across all our devices.
Thanks,
Ryan
NOW TV Team
22-04-2016 20:52
me too and we get frame rate issues??
24-04-2016 17:01
@Anonymous User wrote:me too and we get frame rate issues??
When watching Sky sports I recommend you set the video output frequency on your Apple TV to 50Hz (instead of the default 60Hz). All Sky Sports content is broadcast at (25 fps) 50Hz...
Cheers
24-04-2016 16:59
Hi @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear you've been having issues with your Apple TV.
Unfortunately this feature is not available at present. It may well be updated in future but we're unable to confirm a date.
Thanks
Rob
NOW TV Team
26-04-2016 20:41
27-04-2016 11:52