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JoseThom
Advocate

Now TV on Apple TV 4th Gen

Hi

 

I use my Now TV app on my Apple TV mainly for watching Modern Family, everytime an episode finishes the screen is blank and I have to press the "Menu" button twice in order for it to go back to the Entertainment Menu, I then have to click back on Modern Family and then swipe to the series I am on. On other devices, such as the Now TV Box and the PS4, the Now TV app is great and just asks if you would like to watch the next episode. It is so frustrating that the App for Apple TV 4th Gen is so far behind. I always keep up-to-date with current app software.

 

Is there a simple fix to this or are Now TV planning on fixing it?

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7 Replies
nickmorc
Expert 2

Re: Now TV on Apple TV 4th Gen

Mine does the same, so I think it must be a Now Tv issue.

 

 

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v33nlo
Mentor

Re: Now TV on Apple TV 4th Gen

me too and we get frame rate issues??

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Rob-T
NOW TV Team (Retired)

Re: Now TV on Apple TV 4th Gen

Hi @JoseThom

 

Thanks for getting in touch with us. I'm sorry to hear you've been having issues with your Apple TV.

 

Unfortunately this feature is not available at present. It may well be updated in future but we're unable to confirm a date.

 

Thanks

 

Rob

NOW TV Team

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SeeMoreDigital Legend 5
Legend 5

Re: Now TV on Apple TV 4th Gen


@v33nlo wrote:

me too and we get frame rate issues??


When watching Sky sports I recommend you set the video output frequency on your Apple TV to 50Hz (instead of the default 60Hz). All Sky Sports content is broadcast at (25 fps) 50Hz...

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •

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Ryan-R
Community Administrator

Re: Now TV on Apple TV 4th Gen

Hey @nickmorc

 

Do keep an eye out for any updates! We're always looking to improve the service across all our devices.

 

Thanks,

 

Ryan
NOW TV Team

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Chadmhart
Advocate

Re: Now TV on Apple TV 4th Gen

Rest assured this is not the Apple TV causing this issue but the Now TV app. I use several other streaming apps on the new Apple TV and they all work as you'd expect (eg when the episode ends, it goes back to the episode list you or better yet offers to play the next episode). This "feature" should have included from day one.

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MrZippy
Scholar 2

Re: Now TV on Apple TV 4th Gen

I reported this bug on this forum within 1 week of the App launching, where it was acknowledged. I also re-reported a couple of months ago as still not fixed - it was acknowledged.

Still no actual fix though, very poor show indeed.

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