18-09-2017 21:01
18-09-2017 21:09
Hi @Anonymous User,
What device are you using to access the NOW TV service?
Have you tried re-booting your router by disconnecting the power, waiting 30 - 60 seconds before reconnecting the power?
Cheers
19-09-2017 6:34
19-09-2017 8:20
@Anonymous User @SeeMoreDigital
Hi Lou
Is this the Apple TV box you mean?
If so you should check out the following URL:-
https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv
UK Bob
19-09-2017 8:23
19-09-2017 8:50
@Anonymous User @SeeMoreDigital
Hi again Lou
So you are an Apple Smart TV user, well I'm not and, as such, cannot advise you on anything Apple related.
However, I am sure there are Now TV and Apple TV users that will be willing to offer you the advice and instructions you need.
Still, there is one Apple thing I am aware of, and that is a lot of Apple TV users are having various difficulties and, I believe, are waiting for the new Now TV Apple app to be released.
In the meantime, check out the Apple TV problem pages, there maybe something there you can use:-
https://community.nowtv.com/t5/Apple-TV/bd-p/appletv
UK Bob
19-09-2017 9:48
19-09-2017 13:59
@Anonymous User
When you go into the NowTV App on your Apple TV box and scroll across to settings does it show you are signed in or out of the NowTV App ?
Also, have you got any other NowTV playback devices that you use where you can double check your username and try on the Apple TV box ?
When you initially setup the NowTV App on the Apple TV box did you use an Apple ID or create a Now TV username account ?
If you haven't got any other NowTV playback devices to check your sign in details, then i would check any emails received in the past from both NowTV and ITunes that may give you a clue on your correct log in details to sign back into your ATV box.
17-09-2018 18:33
yes, having trouble signing in.