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Anonymous User
Not applicable
‎19-12-2015 20:05

Device limit reset

Hi,

I isn't realise there was a monthly limit on adding devices to my account.

Is there anyway this can be reset? It's a bit lame not having NowTV for Christmas. Might as we cancel it!

Cheers!
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4 Replies
Karl-F
Community Manager
Community Manager
‎22-12-2015 17:01

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV. 

 

I have sent you an email in regards to your query. 

 

Thanks, 

 

Karl

NOW TV Team

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Anonymous User
Not applicable
‎04-11-2016 17:45

In response to Karl-F

Hi I've accidentally taken my iPad and Xbox off my devices which is only 2 of the 4 allowed anyway and now it's saying I've max my limit is there anyway you could help me with this.

 

many thanks

Nicole Haigh

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Anonymous User
Not applicable
‎04-03-2016 24:46

Hey Gaz

 

That happened to me on that date, just happened again.

 

Was there a way around it when the call centre is shut?

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Simon-J
Community Manager
Community Manager
‎04-03-2016 12:35

In response to Anonymous User

Hi @Anonymous User,

 

When you remove a device there is a message displayed letting you know how many changes you have left.

 

Live Chat is available 8 AM - 12 AM everyday. I believe this has been addressed for you now, but when you post here we can look into your account and reset it possible.

 

Thanks

 

Simon

NOW TV Team

 

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