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Anonymous User
Not applicable

Device limit reset

Hi,

I isn't realise there was a monthly limit on adding devices to my account.

Is there anyway this can be reset? It's a bit lame not having NowTV for Christmas. Might as we cancel it!

Cheers!
4 REPLIES 4
Karl-F
Community Manager
Community Manager

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV. 

 

I have sent you an email in regards to your query. 

 

Thanks, 

 

Karl

NOW TV Team

Anonymous User
Not applicable

Hi I've accidentally taken my iPad and Xbox off my devices which is only 2 of the 4 allowed anyway and now it's saying I've max my limit is there anyway you could help me with this.

 

many thanks

Nicole Haigh

Anonymous User
Not applicable

Hey Gaz

 

That happened to me on that date, just happened again.

 

Was there a way around it when the call centre is shut?

Simon-J
Community Manager
Community Manager

Hi @Anonymous User,

 

When you remove a device there is a message displayed letting you know how many changes you have left.

 

Live Chat is available 8 AM - 12 AM everyday. I believe this has been addressed for you now, but when you post here we can look into your account and reset it possible.

 

Thanks

 

Simon

NOW TV Team