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Champion 4
Posts: 8,396
Registered: ‎31-12-2013

Re: Audio in mono.

Hi @S-Express,

 

My brother-in-law has an Apple TV4 and when I asked him a few days ago if he's having the same 'mono' issue as you, he said no, he's getting stereo!

 


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First Poster
Posts: 1
Registered: ‎17-07-2017

Re: Audio in mono.

Exactly same problem for me. Game of Thrones has terrible audio on NowTV running on AppleTV 4. Mono!
Occasional Poster
Posts: 4
Registered: ‎10-08-2017

Re: Audio in mono.

I'm having a similar issue here.

 

Apple TV 32gb (newest model), latest software

The issue isn't with the TV or anything else in the setup - everything else is coming out in stereo.

Issue persists when I'm streaming audio to an airplay device.

Don't have the same issue with the stream on the iPhone app but it won't let me stream airplay.

 

I've mainly got NowTV to watch Game of Thrones and currently I'm getting better audio streaming off a dodgy site.

Legend 3
Posts: 9,813
Registered: ‎17-10-2013

Re: Audio in mono.

@AlexLikesBass

 

Welcome to the forum. That shouldn't be happening in the ATV app, you should receive stereo (5.1 isn't supported). Is it just GoT or the same with other content. Try restarting the ATV and/or removing the app then adding again to see if that helps.

Occasional Poster
Posts: 4
Registered: ‎10-08-2017

Re: Audio in mono.

Thanks for the reply Andy!

 

I just checked an episode from season 6 which seems to be in stereo - it's only the newest (season 7) which is in mono.

 

Strange?

Legend 3
Posts: 9,813
Registered: ‎17-10-2013

Re: Audio in mono.

@AlexLikesBass Could be an issue with the content files at NOW TV's end but I don't have an ATV to check. I'll tag @Jason-C from the NOW TV Team and he can pass it on to be checked for you.

Highlighted
Occasional Poster
Posts: 4
Registered: ‎10-08-2017

Re: Audio in mono.


Andy wrote:

@AlexLikesBass Could be an issue with the content files at NOW TV's end but I don't have an ATV to check. I'll tag @Jason-C from the NOW TV Team and he can pass it on to be checked for you.


Thanks for this Andy, your help is appreciated =]

Community Manager
Posts: 3,320
Registered: ‎15-11-2012

Re: Audio in mono.

Hi All, 

 

Just to let you know our teams have investigated this issue and have rolled out a fix. 

 

All you need to do is update your Apple TV device. 

 

Please let us know how you get on. 

 

Thanks, 

Karl