Apple TV does not recognise username or password

[Anonymous User]

Set up a new account for free 14 day trial on NOW website. Wont log into me Apple TV3. I have reset but still not working.

[Anonymous User]

Same issue for me. Says Apple login forbidden. But i can login in my laptop and other devices, but not on Apple tv.

[Anonymous User]

It works now.

i tried these,

1. Just had alphabets as my password

2. Updated my apple tv software

3. Restored my factory settings (note: I used now tv with a different account earlier, so this would have helped in the end).

[Anonymous User]

Thank you very much for posting this fix. I had exactly the same problem and it has now been resolved.

Much appreciated.

[Anonymous User]

Hi @Anonymous User

Thank you for your post.

I have emailed you directly about this

Thanks

Sue

NOW TV Team

[Anonymous User]

---

@Anonymous User wrote:

Hi @Anonymous User

Thank you for your post.

I have emailed you directly about this

Thanks

Sue

NOW TV Team

---

My Apple TV says I'm signed in under settings but when I go to watch a movie it doesn't recognise that I already have a valid account. 

[Anonymous User]

Username or password not recognised (on Apple TV) able to log in on nowtv box iPad iPhone etc. 

FIX for me was change my nowtv password to letters and numbers only no dash or other special characters. I bought my six month entertainment pass with the nowtv box so not via iTunes. Hope this helps. 

[Anonymous User]

Hi purchased a Now TV 6 month pass last night no problems logging in on mac computer but Apple TV won,t accept password or user name, have changed password and checked usernam is correct,  any ideas ?    my only thought is the apple tv has a differant emaill address to my Now TV account, ? but they are both my emails addresses and accounts ?

Any help would be appreiated, I have read thought the comments in the forum but none seem to help

Regards   Pete

[Andy]

@Anonymous User

Welcome to the forum.

There are two routes to logging into the Now TV app on the ATV, make sure you choose the NOW TV account option not the iTunes one. Also make sure your password has only letters and numbers in as special characters can sometimes cause a problem logging in.

[Anonymous User]

Hi Yes tried both of those, Now TV login used and password only has letter and a couple numbers, but still no joy ? anything else to try ?

[Andy]

@Anonymous User

You don't have a pass already active on the Apple TV's NOW TV app that you bought via the iTunes route do you? As I've seen issues caused by that (the solution being to cancel that pass and wait for it to expire before logging in via your NOW TV account).

Other than that there doesn't seem to be much rhyme or reason to the Apple TV login problems, so your best bet is to wait for a member of the NOW TV team to respond on here (it can take a day or two for them to pick up posts), or you could try live chat.

[Anonymous User]

Hi All,  thanks for the replys

I have been playing around with no joy until I changed my password yet again this time only using letters, NO numbers and hey presto the Apple TV Box  signed in no problems first attempt, I post this in the hope it may help others, it's a pity things like this are not mentioned in Now TV helps and hints pages

Regards    Pete