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Anonymous User
Not applicable

‎29-09-2014 12:18

Apple TV - Error loading content

Its three days now and three attempts chatting to customer services since commencing my subscription on Apple TV and MAC computer and I still await a solution to my problem. I can log in to my account, I can see the service content but when I try to play I get the same error message every time - An error occurred loading this content. Try again later. Not impressed so far. Please, can anyone help?

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1 ACCEPTED SOLUTION
Andy
Legend 5
Legend 5

‎02-10-2014 13:14

In response to Anonymous User's comment
Hi @Anonymous User

Welcome to the community

There is a known issue with some recent content on the Apple TV. The NOW TV Team are working on a fix, and you can find updates here
http://community.nowtv.com/t5/NOW-TV-Service-Status/Entertainment-shows-temporarily-unavailable-on-Apple-TV/m-p/258455

View solution in original post

138 REPLIES 138
Anonymous User
Not applicable

‎14-12-2015 16:29

In response to Anonymous User's comment

Me too! - except nothing on ATV v3 , all OK on ATV v4. So must be problem with app.  Reboot doesn't make any difference.

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Simon-J
Community Manager
Community Manager

‎15-12-2015 16:25

In response to Anonymous User's comment

Hi @Anonymous User,

 

Thanks for posting.

 

 

Can we ask you to try a hard reset of the ATV? - here's a guide if you're unsure how to do it.

 

Thanks

 

Simon

NOW TV Team

Anonymous User
Not applicable

‎16-12-2015 15:23

In response to Simon-J's comment

Thanks for the reply .

 

Just done a complete restore and ?????

 

Have to wait 'til January now to see if it works as NowTV sees it as a new device and I'm up to the 4 limit.  I can't understand this as I would have assumed you would just need to check the MAC address.

 

Perhaps you could shed some light on this and/or wave your magic wand to free up the "ATV 3" slot for me.

 

Thanks

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Anonymous User
Not applicable

‎16-12-2015 15:27

In response to Anonymous User's comment

Hi @Anonymous User

 

Thanks for posting, can you try your device now and if you have any issues please let us know.

 

Cheers

Ranj

NOW TV Team

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Anonymous User
Not applicable

‎16-12-2015 15:35

In response to Anonymous User's comment

Hi Ranj,

 

Still saying I'm up to the device limit!

 

Gaz

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Anonymous User
Not applicable

‎16-12-2015 15:54

In response to Anonymous User's comment

Ranj,

 

Now works fine, didn't realise I would have to delete it first in Device Manager.

 

Sample streams all appear to work OK now - thanks for your help

 

Gaz

Anonymous User
Not applicable

‎21-08-2016 22:16

Suggest you cancel your subscription!! I've been paying fir sky sports for the last 2 months without being able to view with any devise!! Congratulations on being able to speak with customer services however, that's further than I've got!!! It appears to be a company that wants to hide or make it I,possibly difficult for their customers to speak to them. Good luck.

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caseyb1993
Legend 5
Legend 5

‎21-08-2016 22:18

In response to Anonymous User's comment

@Anonymous User I have replied to your original post.

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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Anonymous User
Not applicable

‎10-09-2016 10:21

Sky Sports error loading content; works with airlpaly mirroring but not directly with airplayplease advise urgently, before Man U play City!!!!!!

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