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Re: Apple TV - Error loading content

Same issue on Legends episode 1 works but 2 & 3 i get an error loading

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Andy Legend 5
Legend 5

Re: Apple TV - Error loading content

Hi @corradotrani

Welcome to the community

There is a known issue with some recent content on the Apple TV. The NOW TV Team are working on a fix, and you can find updates here
http://community.nowtv.com/t5/NOW-TV-Service-Status/Entertainment-shows-temporarily-unavailable-on-A...

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Appleaday
Mentor

Re: Apple TV - Error loading content

It's also affecting the latest movies as well as the entertainment

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Andy Legend 5
Legend 5

Re: Apple TV - Error loading content

Hi @Appleaday

Don't worry the NOW TV Team are also aware of the issue with this weeks current premieres as well.

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shabing
Scholar

Re: Apple TV - Error loading content

It’s alright saying don’t worry but this problem has been happing for eight days now.

 

I don’t think their team have a clue what their doing.

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huntersam
Scholar

Re: Apple TV - Error loading content

didnt anyone relise this happeened since i know when people first posted about this problem all we got was its got top be your end , then you have the floodgates open and something is seriusly wrong for this to be going on for as long as iut has . i saw this prroblem last week its now Thursday of the next week so for a whole week of my months pass i have been unable to watch the films that you listed .

 

 

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Appleaday
Mentor

Re: Apple TV - Error loading content

I agree with the above, I think some sort of compensation is in order here!!

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shabing
Scholar

Re: Apple TV - Error loading content

I also think some sort of compensation is in order here as were all paying for a service which is clearly faulty. 

They say it is working on other devices but I only joined NowTV because it became available on Apple TV and that is the device I want to use it on.

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Re: Apple TV - Error loading content

Sorry nowtv, but this service is not what we expect from Sky, a week old issue and still no solution is much too long, if this happened on the standard sky service customers would be in uproar, especially now the you have also increased the price, come on sky a better customer service would be appreciated by all of us

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Birgit-R
NOW TV Team (Retired)

Re: Apple TV - Error loading content

Hi @corradotrani 

 

Very sorry for all the inconvenience this may have caused.

 

Our team is trying their best to get this issue resolved as soon as possible.

 

I would recommend to subscribe to this Post here: http://bit.ly/1x66JYB to get any updates in regards to the progress.

 

Once again, we're very sorry for all the trouble.

 

Kind regards,

 

Birgit

NOW TV Team

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