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Anonymous User
Not applicable

‎30-11-2015 19:25

ATV 4 - Live Channels Not Working..

Just signed up today for trial on Apple TV 4.

 

All catch up/boxsets work fine in 720p .. try and watch a ny live channel and all I get is a a paused static screen of that moment of the program.  None of the live channels stream at all.  Have reset box and app.. but nothing!

 

Am on 100meg Virgin Broadband so no issues with low bandwidth.

 

Any ideas??

 

Thanks 

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2 REPLIES 2
Karl-F
Community Manager
Community Manager

‎03-12-2015 14:46

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV. I'm sorry to hear about the issues you have encountered when trying to view on your Apple TV. 

 

Can you please let us know if you are still encountering this issue? If you are can you please let us know the version of the app that you have installed? 

 

Are you able to let us know if you experience this issue on any other devices? 

 

We look forward to hearing from you. 

 

Kind Regards, 

 

Karl

NOW TV Team

 

 

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Anonymous User
Not applicable

‎03-12-2015 15:53

In response to Karl-F's comment

Hi Karl,

 

All osrted now thanks.. A simple hard reset of the ATV4  and all is working fine 🙂

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