03-04-2016 24:20 - edited 03-04-2016 24:23
Just started my trial and the app doesn't work with my MXQ box.
It isn't rooted, so the "how to unroot" guide doesn't work (when i open supersu it tells me there is no su binary installed and i need to root my device to make it work.)
Do i have to buy nowtv hardware to make this work?
Netflix and BBC iplayer work fine.
21-06-2016 14:02
I ahve a brand new Umi Super phone running stock android 6.0 . It is unmodified in any way yet the App thinks it is and wont let me play!
21-06-2016 15:46
@Anonymous User
Welcome to the forum.
Have a look at the second post here for info that might help explain the issue
http://community.nowtv.com/t5/Android/Android-Frequently-Asked-Questions/m-p/267625#U267625
18-09-2016 9:54
18-09-2016 11:01
@Anonymous User
Welcome to the forum.
Unfortunately some of the phones from Chinese manufacturers are modified at source or have other issues that result in them not passing the checks made by NOW TV. This results in the NOW TV app not working. You can read the comment from NOW TV staff on this related thread
http://community.nowtv.com/t5/Android/Elephone-P9000/m-p/385204/highlight/true#M3683
02-07-2016 12:40
I've just added the now tv app to my child's android tablet gone through all the process downloading passwords to be told that the device has been modified now tv is not supported on this device remove modification to continue or try another device ....it's a brand new tablet with the latest android version....if I don't know what the modification is how can I remove it .....I was told it was a poor app and it is ..as it stands I will be removing the now tv app....
03-07-2016 17:20
Sorry to hear that @Anonymous User there are some Android devices which can cause this message to pop up.
Could you let us know what make and model the tablet is?
Thanks,
Ryan
NOW TV Team
09-07-2016 19:13
Hi it's a polatab elite Q 10.1 octocore x8 with the latest android version kit Kat I think
I down loaded your now tv app the app loads and works up to the point where you play / stream videos but just comes up with the error message
I wanted it for my daughter so she could watch the kids section on the now tv app but so far a sad face ...hope you can fix this fingers crossed
10-07-2016 12:11
@Anonymous User To save time, you may want to jump on live chat to get more help.
11-07-2016 11:36
Hi @Anonymous User
Can you tell us what error message you receive ?
Thanks
Andy
05-07-2016 22:11