having trouble sertting up black now tv box

[Anonymous User]

I have connected the black box to tv and set up wi-fi signal etc. It then updated and re-started. Then a screen came up asking for me to accept License Agreement and no button on the remote will connect to it and I am stuck on that screen. What should I do?

[Andy]

@Anonymous User

Welcome to the forum.

Just press OK on the remote twice (the first OK should hightlight the Accept option, the second OK will select it).

[Anonymous User]

I tried every button but no good at all.I have just been back upstairs to have another go but when I got there the License Agreement page had gone and now there is just a green NOWTV logo moving around the screen like a screen saver and it will not respond to any of the buttons on the remote. It has a signal. Any more advice?

[Andy]

@Anonymous User

That's the screensaver, pressing any key on the remote should clear that. sounds like there may be an issue with the remote, so I would try removing the batteries and reseating them again, and making sure you are pointing the remote straight at the box. If you have any spare batteries it might be worth seeing if different batteries help.

[Anonymous User]

Hi, I tried that and have even put the batteries on my battery tester and they are absolutely fine. The remote was working when I started or else  I would not have been able to get as far as I did.Have to go out now so won't be able to do anything for a couple of hours. will look for reply when I get back. Sorry to be a pain Christmas week!

[Andy]

@Anonymous User

No need to apologise, not your fault!

It may well be the box has just frozen. I would try removing the power supply and leaving for 5 mins or so then reconnecting. The box should resume the setup process where it left off (accepting the licence agreement). When that appears just press OK twice on the remote, and keep fingers crossed! 🙂

[Anonymous User]

Frozen solid. Did as suggested and unplugged and restarted etc. and it behaved itself thank goodness....was just about ready to chuck it out of the window!!!!  Many thanks for your help.Merry Christmas and Happy New Year. Regards Susie Gibson

[Andy]

@Anonymous User

Glad you are sorted. Hope you have a great Christmas too. 🙂