Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎30-09-2017 7:13

Technical error

I am new to Now TV and trying to watch my first programme but I keep getting technical error 0x23.  Can anybody tell me what I need to do?

0
2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

‎30-09-2017 9:16

Hi and welcome to the forum @Anonymous User,

 

Sorry to hear you're having problems. First things first: -

  • Have you completed the set-up of your NOW TV account?
  • What's the make and model number of your Android device?
  • Are you accessing the NOW TV service from within the UK or Éire?
  • Do you have a UK registered 'credit' or 'debit' card?
  • What's the make and model number of your Android device?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!

 

Cheers

0
Anonymous User
Not applicable

‎16-10-2017 21:44

In response to SeeMoreDigital's comment
Hi

Sorry for not getting back before now but I have been away on holiday.

In response to your questions:

Have you completed the set-up of your NOW TV account? Yes

What's the make and model number of your Android device? Samsung Galaxy Tab S

Are you accessing the NOW TV service from within the UK or Éire? Yes

Do you have a UK registered 'credit' or 'debit' card? Yes

What's the make and model number of your Android device? SM-T800 android version 6.0.1

I was trying to use my device on the train using wifi when I was getting the error 0x23 but since I've been back home I have been able to view programmes. It was a shame I couldn't use it whilst travelling. Any idea why?

Thanks

Jean

0