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Anonymous User
Not applicable

Now tv doesn't work.

Hi on mine tablet my now tv won't work it keeps coming up with error9.

2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

Sorry to hear you're having problems. In order to help you, can you please provide the following information: -

  • Are you an existing or brand new NOW TV subscriber?
  • If you are an existing subscriber, when did you start having issues?
  • What's the make and model number of your Android tablet device?
  • To you knowledge, has your Android tablet device been rooted
  • Which NOW TV packages have you subscribed to (ie: Entertainment, Cinema, Kids, Sport)?
  • Who is your ISP (Internet Service Provider)?
  • Are you running any form of VPN (Virtual Private Network)?
  • Have you tried re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power)?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!

 

 

Cheers

4268
Legend 5
Legend 5

Hi @Anonymous User in the Google play store look for the Beta version of the app and try that instead.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.