Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Not connecting

 I have a Samsumg Galaxy Tab Pro running 4.4.2. Whenever I try to pllay a programme I get a black screen and the "connecting..." buffering icon, but the programme doesn't load. When I try and press the play key nothing happens either.


I have tried a fresh install of the app and clearing the app cache but it doesn't fix the issue


Works fine on my other android tablet and PC .


Please can you help? Many thanks.


Legend 5
Legend 5

@Anonymous User this page might help:


If nothing helps, click contact us at the bottom.

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂