08-09-2016 20:03
I'm getting this error when trying to play a video. I'm on Android N beta (downloading official 7 in the background) and I'm in the beta programme. Device is a Pixel C. I'll try play again once I've updated to the official 7 version.
08-09-2016 20:08
@Anonymous User @Anonymous User if you are on the beta app have you given feed back via the app page on the Google play store? It will go to the developers working on the app. Those guys might not be active on the forum.
09-09-2016 16:22
Hi @Anonymous User,
We're sorry to hear this Atcol, but thanks for letting us know.
We're looking into the error 9 reported on Pixel C with Android N installed.
As soon as we have more information we'll report back to you with an update.
Thanks,
Karl
13-09-2016 15:01
Hi @Anonymous User,
Thanks for bearing with us while we get this looked into.
I would just like to provide you with an update: Our Android Team have found a temporary workaround.
Can you please uninstall the existing version of NOW TV and reinstall a fresh copy of the beta version.
This resolve your issue while our teams investigate a permanent fix.
Any issues please feel free to let us know.
Thanks,
Karl
10-09-2016 8:40
18-09-2016 22:57
03-10-2016 10:42
03-10-2016 18:03
@Anonymous User Is your box up to date with its software? 🙂
03-10-2016 18:49
16-10-2016 15:19
Hi @Anonymous User,
Apologies for the late reply on this.
The reason you're getting this error is because NOW TV does not support the Android TV Box.
We're available on loads of other devices though, click here for a full list.
Hope that helps.
Thanks,
Rich
The NOW TV Team