07-09-2016 9:04
07-09-2016 10:16
Nope, not rooted. Nothing unusual (except it's an LG because I'm too cheap to spend £££ on a good phone, given how often I drop them!).
I would expect "Error 9" actually means something, but it doesn't seem apparent. Surely if the error is 9, the solution is [???]. Why else would they have different error codes?
07-09-2016 10:28
@Anonymous User try this Firstly double check you are using your Sky ID and typing password correctly. It is very easy to get either wrong on a mobile screen. If you are certain this is correct your app may have a glitch. I would do the following:
1) Go into settings on your phone and into apps, clear the data from there. Then try logging in.
2) If still not successful, repeat stage 1 and also uninstall the app and reinstall it. Then try logging in again.
3) If still not successful, repeat stage 1, uninstall the app and then remove the history of the app by going into Google Play, clicking My apps and going into all. Apps you have installed but that your account remembers will be there with a cross beside them. Click the cross to remove the app. This should remove the app fully. You can then try uninstalling and reinstalling the app. If this causes device issues you may need to go on chat.
07-09-2016 17:36
I tried step 3 of what Expert 5 suggested (as I'd already done 1 and 2, with no success). It didn't work either.
I tried deleting the LG G5 from the list of "devices" in the MyAccount section, so I could then re-add it. But seems I've already made my monthly add-in, so whilst my phone is not off the list, I cannot re-add it. Extremely frustrating....
07-09-2016 17:42
I've sorted out the device limit issue for you @Anonymous User
Can you try something else for me :
If you can goto Google Play, Search for NOW TV, Then select NOW TV.
Scroll down to the bottom of the page and Opt in to the Beta App, Once enrolled for the Beta App you should get an update through within a few hours.
Install the update then try to use NOW TV.. You might get error 9 again, if you do uninstall the app and then download it again and let us know if it works.
Cheers
Andy
08-09-2016 12:05
thanks. I signed on as a Beta person and then it downloaded an update to the app (12hrs later - presume this was the beta version). I tried to watch something (on 4G EE) and it presented the error 9 message. Then I uninstalled (I didn't clear the app from the list with playstore - as per the option 3 suggested above).
I reinstalled and it still gives error 9...
08-09-2016 13:37
Hi @Anonymous User
Do you have the "Android System WebView" App installed on your LG ?
If you don't can you install it, if you do have it can you make sure it is upto date.
Can you also make sue that your Google Play Services are upto date as well ?
Thanks
Andy
08-09-2016 16:07
thanks, yes I have "Android System WebView" and when I searched it in Play Store it showed as "installed" and didn't offer an "update" option, so presume it is installed.
I've check Google Play Services (using"Play Services Info" app, which I just downloaded). It ays I have version 9.4.52, installed 31 December 2008, and updated 18 August.
07-09-2016 12:05
Hi @Anonymous User
Sorry to hear that your having some trouble.
Can you tell me if you get the error when using WI-FI or a 3G/4G connection.
If on WIFI is it a shared service, corporate network or standard home WIFI ?
Thanks
Andy
07-09-2016 14:34